THE SMILE STANDARD
📲 Always Know What’s Happening:
You’ll get automatic updates before and after each visit, so you’re never left wondering if your pool was serviced.
🧾 See Exactly What We Did:
After every service, you receive a digital report with:
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What was checked
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What chemicals were added
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Photos of your pool
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Notes from your technician
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No guessing. Full transparency.
💳 Easy, Modern Payments:
Pay online anytime using card or bank transfer, set up AutoPay, and view all invoices in one place.
🧑💻 Your Own Client Portal (24/7)
Log in anytime to:
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View service history
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See invoices
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Make payments
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Approve repairs or quotes
No phone calls needed unless you want to talk to us.
🤝 A More Professional Experience:
From quotes to service reports to billing, everything is clean, organized, and easy to understand — just like working with a top-tier company should feel.
😌 Less Stress, More Confidence:
You’ll always know:
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When we came
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What we did
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What your pool needs
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What you’re paying for
Maintenance Service Agreement
Scope Of Work
Checking Water Lever - Blow Deck Area - Clean Pool Surface - Empty Skimmer Baskets - Empty Cleaner Bag - Clean Pump Baskets - Vacuum Pool Floor - Test Chemicals - Add Chemicals - Test Pool Equipment - Brush Walls & Benches - Add Algae Prevention Treatment - Service Reports & Notifications To Your Cellphone or Email.
Client Responsibilities
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Sign Up for Client Portal
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Provide access to pool, backyard, and equipment.
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Add “Happy Pools” to neighborhood gate access lists, and unlock any property gates/locks.
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Provide gate codes or lock key locations, if applicable.
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Keep pets inside during service visits.
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Review weekly service reports and follow any recommendations.
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Add water to the pool when notified.
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Contact us with any questions
Equipment Failures or Repairs
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Clients will be notified of any required repairs or issues.
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Basic troubleshooting is included with All-Inclusive Maintenance.
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Complex Troubleshooting or non All-Inclusive pools require a separate $195 service visit.
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The $195 fee is credited toward repairs if quote is accepted within 14 business days.
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All-Inclusive Clients receive an automatic $50 discount on Equipment services.
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A quote will be provided, client must accept and make downpayment to schedule.
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Remaining Balance is due upon completion of repair.
Billing & Payment Info:
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All Billing, Payment & Service Information is available through your personal client portal: happypools.mypoolportal.com
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Invoices are sent the 1st of each month, after services are rendered excluding Monthly Service.
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Monthly Service and Repair Invoices are generated on Service Day upon completion.
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Payments are due within 15 days of invoice.
Accepted payment methods:
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Credit Cards, ACH bank transfers available online by signing into your Client Portal.
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Credit Card Payments are subject to a 3% Surcharge Fee.
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ACH, Cash, Check's or Zelle Payments are Free of payment processing fees.
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Cash or Check's payable to "Happy Pools LLC”
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Zelle (send to 470-664-7884 “Happy Pools LLC”). For first-time Zelle payments, please send a test $1 payment and wait for confirmation before sending the full balance.
Service Day, Weather Policy & Holidays.
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Services are typically performed on the same day each week with 1-2 day flexibility.
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If weather prevents service, it will be rescheduled for the next available day.
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In case of extended bad weather, we will stay in touch and keep you updated.
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Holidays such as Thanksgiving & Christmas are rescheduled days prior or days behind regular schedule.
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All rescheduling is performed within the same service week.
Fall & Leaf Season Policy
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During fall, clients are encouraged to check and empty skimmer baskets every 1–2 days depending on the amount of leaves that fall onto your pool area.
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Leaf removal is maintained as best as possible, we do not guarantee leaf-free pools due to continuous fall.
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Vacuuming is limited to 25 minutes per visit. Additional time is available at an extra charge.
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Please notify us if you’d like extended vacuuming services.
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Advise your landscaper to avoid blowing leaves into the pool.
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Do not empty skimmer baskets onto the deck, as debris can blow back into the pool and right back to the skimmers.
Winter Service Policy (January-March)
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As a precaution for freezing temperatures we prefer continuing weekly care to keep an eye on your equipment.
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Bi weekly visits are available for the 3 months at clients request and at a prorated cost.
Limitation of Liability & Client Agreement
At Happy Pools LLC, we are committed to providing quality maintenance and repair services. However, certain events are beyond our control. We cannot be responsible for unforeseen equipment failure, manufacturer defects, water loss, or damage caused by equipment, freezing weather, leaks, pipe bursts, or other system failures. These risks are part of pool ownership and may occur even with proper care. By Hiring us or using our services, Client acknowledges these risks and terms of service and agrees to hold harmless and indemnify Happy Pools LLC from any claims, costs, or damages related to such events.
Service & Deposit Policy
Our services require a deposit to schedule because our time, travel, and expertise are valuable, and proper diagnosis takes real work. Unlike simple quotes, pool issues often require on-site testing, equipment inspection, and troubleshooting to determine the true cause and correct repair. That process can take significant time and prevents us from serving other customers that day.
For this reason, we do not offer free estimates. Instead, customers pay a non-refundable diagnostic deposit to have a technician come out, inspect the pool or equipment, identify the problem, and provide an accurate repair plan and price.
The deposit is not lost — it is fully credited toward any repair or service completed within 20 days of generated quote.
This allows us to prioritize fast scheduling and quick repairs, and protects our business from unpaid site visits.